Caribbean builds up BPO Credentials

The diverse islands of the Caribbean are celebrated for their beauty and renowned for their tourist industries. Now another sector in the region is gaining strength and attracting investment. The business process outsourcing (BPO) sector of the Caribbean grew at an average rate of 17% from 2010 to 2015, according to a report by the Caribbean Association of Investment Promotion Agencies (Caipa). Increasingly, international BPO companies are tapping into a young, cost-effective workforce that speaks four different languages (English, Spanish, French, Dutch) on top of their mother tongues.

“[The] Caribbean BPO sector has proved its mettle with close to 100,000 employees across the region,”says Rejo Sam, global services strategy consultant and associate director at consultancy firm Avasant.

“The services culture, due to the prominence of tourism and related services, gives the region a definitive edge over offshore locations, while an affinity to the North American culture makes the resource pool easily trainable.”

Read the full article by fDi Intelligence for robust insights into the value-add opportunity across many islands, options for elevation across the BPO sector, insights from Cable & Wireless communications on what drives the Caribbean BPO sector and much more.  

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